Where to get help if you're stuck
Start with the part of the product you are in.
Most issues on Netch fall into one of a few buckets, and the fastest path is usually obvious once you name the problem.
Start with the Help Center
Use the Help Center first if the issue is about:
- Setting up your profile
- Unlocking Discover
- Matching
- Messaging in Chat
- Events
- Account settings
The articles are grouped by topic, so you can usually get to the right answer fast.
Common issues and where to look
| Issue | Best article to check |
|---|---|
| Discover is locked | "Mandatory vs. optional profile fields" |
| Swipes are not counting | "What your card looks like on Discover when your profile is incomplete" |
| You do not know what to say after matching | "Ice breaker ideas that actually work in Netch chat" |
| You want to book time with a match | "How to book a call with a new connection" |
| You want event context | "How to find Netch events near you" |
| You need to change login details | "Updating your email or password" |
If the issue is profile-related, check Settings > Profile first. Missing Basics fields cause a lot of downstream problems.
Use in-app feedback for bugs or product issues
If the Help Center does not solve it, use the feedback flow inside Netch.
The feedback dialog is labeled Send Feedback or Report a Bug.
Use it for:
- A bug
- A broken screen or action
- A confusing flow
- A feature request
The more specific you are, the easier it is to review.
Good details to include:
- What you were trying to do
- What happened instead
- Which screen you were on
- Whether the issue happens every time
Use reports for behavior issues
If the problem is another member's behavior, treat that as a report, not general feedback.
Examples:
- Spam or selling
- Disrespectful messages
- No-shows
- Misrepresentation
Include enough context for review.
Direct contact
If you need a direct support path, contact info@netch.pro.
That is useful when:
- You cannot access the app properly
- You need follow-up on a guideline issue
- You already tried the normal flow and still need help
Found a mistake or need more info?