Updating your email or password
Email and password changes both live under Settings > Account.
Each action has its own dialog.
Change your email
Open Settings > Account and select Change Email.
The dialog asks for:
- Current Password
- New Email
After you submit the change, Netch sends a confirmation link to the new email address.
Use an address you can access right away.
Change your password
Open Settings > Account and select Change Password.
The dialog asks for:
- Current Password
- New Password
- Confirm New Password
The new password and confirmation must match.
If the current password is wrong, the change will fail.
Common reasons the change does not go through
| Issue | What to check |
|---|---|
| Email change fails | Confirm the current password and the new email address |
| Password change fails | Confirm all fields are filled in |
| Password confirmation fails | Make sure the new password fields match |
| Invalid password message | Re-enter your current password carefully |
Both flows require your current password as a security check.
Where to verify your current email
In Settings > Account, the Email row shows the address currently attached to your account.
Check that first if you are unsure which login email you are using.
If you are locked out
If you cannot log in at all, use the password recovery flow on the login screen first.
If the account issue continues after that, contact info@netch.pro.
Found a mistake or need more info?